Description
Customer Service Specialist wanted ₦100,000-₦175,000
The Customer Service/Support Specialists will be
responsible for the day-to-day
·
Over the phone Customer Support for both our teaming clients as
well as keeping in touch with drivers on our platform.
·
Accurate and proper reporting to your team leader.
·
Strategic thinking and effective communication skills are key
competencies of this role.
·
We are looking for Reps who will assume an ownership mindset
or mentality.
·
Ability to independently make right and rational business
decisions.
What You'll Do:
- Leverage
multiple resources and knowledge bases to navigate complex problems and
reach full resolution
- Provide
thorough, proactive support using various platforms including email, chat,
and phone support
- Troubleshoot
account issues, identify root causes, report on insights, and propose
scalable solutions to improve on service delivery and reliability
- Create
a template for customer satisfaction and loyalty
- Make
recommendations for new or improved contents, both customer-facing (e.g.,
reliability reports, taking points) and internal operations facing (e.g.,
errors in the process, overlooked areas)
- Build
strong relationships and work in partnership with internal stakeholders
including Floor Managers, Team Leaders, Account Managers, Partners, etc.
to ensure goals are achieved and exceeded
Required
Skills:
- Result-oriented
- You are the owner of your scope, understanding your short-term
objectives and pushing towards the ultimate goal
- High
flexibility - When the only constant is change, you're ready to roll with
the punches while remaining customer-centric and driving resolutions
- Creative
problem-solving - You can leverage multiple resources and customize client
solutions to provide the best-in-class support
- Strategic
thinking - You internalize the common trends of reliability issues and
turn them into consolidated feedback to stakeholders
- Strong
written and verbal communication skills - You are an effective
communicator and listener, and you're comfortable expressing opinions and
managing difficult conversations to varied audiences
- Excellent
interpersonal skills - You establish trust and effective working
relationships with internal and external customers
- Desire
to learn - You're a highly motivated self-starter with an eagerness to
learn and grow, and you are receptive to feedback and or constructive
criticism.
Additional
skills/Added advantage:
- Experience
in the hailing ride industry
- Previous
Work Experience in the Customer Service industry
- Experience
in-person and over-the-phone roles (sales, account management, or support)
- Experience
working with in a Team
- Computer
Literacy: Ability to effectively Surf the Internet, Working knowledge of
Excel, Microsoft Word, PowerPoint and other relevant applications
At Ridelify, we ignite opportunity by setting the
world in motion. We take on big problems to help riders, drivers, delivery
partners get moving in more than 1,000 cities across Nigeria.
We welcome people from all backgrounds who seek the
opportunity to help build a future where everyone and everything can move
independently. If you have the curiosity, passion, and collaborative spirit,
work with us, and let's move the world forward, together.
Qualified applicants can fill the form below and we will shortlist revert to you.